The Best and Worst Ways to Handle a Bad Yelp Review

Yelp, like all Internet forums, draws some insidious awful voices, which can present particular problems for businesses trying to solicit customers. The way Yelp works, these businesses can't remove comments, even of the most trollish sort, because that would ruin Yelp's whole set-up. Yelp wants to act as an accurate portrayal of local businesses, after all. The review site does, however, have a filter, which gets rid of the top-shelf garbage. But not all bad reviews constitute spam. And sometimes, a bad burger deserves a rant. ...

Best Buy profit falls, adj. earns tops Street view

Best Buy Co. said Tuesday that its fiscal first-quarter profit dropped 26 percent on restructuring charges as the struggling electronics retailer began implementing a turnaround plan.

Best Buy results top estimates; outlook maintained

NEW YORK (Reuters) - Best Buy Co Inc reported better-than-expected quarterly results and maintained its outlook for the year as a turnaround plan started to take hold, sending shares in the world's largest consumer electronics chain up more nearly 4 percent. The stronger results eased concerns about the future of the retailer after Chief Executive Brian Dunn resigned abruptly last month amid a probe into allegations of personal misconduct. Critics are also worried that Best Buy is serving as a showroom for Amazon.com Inc and other online retailers. ...

Nissan aiming for 10 percent of China luxury car market

HONG KONG/BEIJING (Reuters) - Nissan Motor Co Ltd said it aims to triple global sales of its premium Infiniti brand by 2016 and take 10 percent of China's luxury vehicle market, challenging leaders like Audi AG and Mercedes Benz maker Daimler AG. Infiniti on Tuesday became the first global car brand to open a headquarters in Hong Kong, but it is viewed as a latecomer to China with production there planned to start in 2014. Infiniti currently has about 3 percent of China's luxury vehicle market. ...